SHIPPING AND RETURNS

Shipping Policy

Domestic deliveries will be handled by NACEX, while international deliveries will be managed by UPS. Both companies are independent of Mumit and will deliver the product to the address provided by the customer. Delivery times and costs are as follows for products that do not have special features or custom orders.

1. PENINSULA (including Balearic Islands):

Delivery time is 1-3 working days, and the cost is €6 (VAT not included) for purchases under €99. Shipping is free for orders over €99.

2. CEUTA, MELILLA AND THE CANARY ISLANDS:

Delivery time is 3-4 working days, and the cost is €7.95 (VAT not included). Shipping is free for orders over €99. For deliveries to the Canary Islands, Ceuta, or Melilla, the invoice will be issued without VAT. Upon arrival, customs charges are the customer's responsibility and will be billed at delivery. These costs include the tax payable on the purchase (IGIC or IPSI), the import SAD, and customs clearance.

3. EUROPEAN UNION COUNTRIES (Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Czech Republic, Romania, Sweden)

Delivery time is 3-4 working days, and the cost is €10 (VAT not included). Shipping is free for purchases of €500 or more.

4. NON-EUROPEAN UNION COUNTRIES IN EUROPE  (Bosnia Herzegovina, Iceland, Liechtenstein, Monaco, Norway, San Marino, Serbia, Switzerland, Turkey)

Delivery time is 3-4 working days, and the cost is €18 (VAT not included). Shipping is free for purchases of €500 or more. For deliveries to non-EU countries, the invoice will be issued without VAT. Upon arrival, customs charges are the customer's responsibility and will be billed at delivery. These costs include the tax or duties payable in the destination country, the import SAD, and customs clearance.

5. UNITED KINGDOM

New trade rules have been implemented following the UK's exit from the EU (Brexit). The minimum order amount is €200. Delivery time is 4-5 working days, and the cost is €18 (VAT not included). Shipping is free for purchases of €500 or more. For deliveries to the UK, the invoice will be issued without VAT. Upon arrival, customs charges are the customer's responsibility and will be billed at delivery. These costs include the tax or duties payable in the destination country, the import SAD, and customs clearance.

6. MEXICO

Delivery time is 4-5 working days, and the cost is €18 (VAT not included). Delivery is free for orders of €500 or more. For deliveries to Mexico, the invoice will be issued without VAT. Upon arrival, customs charges are the customer's responsibility and will be billed at delivery. These costs include the tax or duties payable in the destination country, the import SAD, and customs clearance.

7. LATIN AMERICA (Argentina, Brazil, Chile, Colombia, Costa Rica, Panama, Puerto Rico)

Delivery time is 4-5 working days, and the cost is €25 (VAT not included). Delivery is free of charge for orders of €500 or more. For deliveries to Chile, the invoice will be issued without VAT. When the package arrives at its destination, customs charges are the customer's responsibility and will be billed at delivery. These costs include the tax or duties payable in the destination country, the import SAD, and customs clearance.

8. UNITED STATES and CANADA

Delivery time is 4-5 working days, and the cost is €20 (VAT not included). Delivery is free for orders of €500 or more. For shipments to the United States and Canada, the invoice will be issued without VAT. Upon arrival, customs charges are the customer's responsibility and will be billed at delivery. These costs include the tax or duties payable in the destination country, the import SAD, and customs clearance.

These deadlines may be extended by 10 to 15 working days for any of the following reasons:

• Made-to-order jewelry pieces
• Special ring sizes
• Unforeseen circumstances not attributable to Mumit
• Out of stock jewelry pieces

Additionally, we offer an express delivery service with Seur, which guarantees that the product will arrive at the specified destination the day after purchase before 13:30h. This service costs €15 (VAT included) and is only available in Spain. Please select this option in the shipping options after checkout.

Return Policy

When can I exchange or return an item?

• I received my order in bad condition
• The product is not what I expected and I would like to exchange it or return it
• The size is not correct and I would like to exchange it for another size

All products must be in perfect condition and unused; otherwise, no exchange or refund will be possible. Products must be shipped in their original packaging, and it is your responsibility to ensure that the items arrive at Mumit in perfect condition. If the goods are not received in perfect condition, we will not be able to process the return.

What is the time period for making a return?

The period for exchanging or returning an item is 14 days from the date of delivery. The return must reach our facilities within the 14 calendar days allowed by law; otherwise, it cannot be approved.

In which cases is it not possible to return the item?

All items that include some degree of personalisation are non-returnable. The degrees of customisation are listed below:

• Modified earrings with bullet back or flat back
• Rings in non-standard sizes, i.e., sizes other than 12, 14 and 16
• The complete My Mumit collection of initials and customised items
• Jewelry pieces including engravings, letters or names
• Any other element of personalisation that is not included in the standard options of the website

What do I have to do to arrange my refund?

To arrange a return, please send us an email to online@mumit.com or contact us directly by telephone on 604 002 121, stating your intention to exchange or return an item and explaining the reason for the return. The Customer Service team will provide information on the procedure to follow.

Any orders placed on mumit.com cannot be returned at any of the brand's physical stores. To process a return, please follow the previously mentioned steps.

Changes. For changes, our Customer Service team will inform you about the procedure and the corresponding cost.

Returns. Once the return has been approved, the product will have to be sent to the address provided by the Customer Service team. Once the product is received at our facilities, we will send you a confirmation email indicating that the amount will be credited to the original account within 14 calendar days of receipt. 

What is the cost associated with exchanges or returns?

Changes. Shipping costs arising from size changes or product changes will always be borne by the end customer. Mumit accepts no responsibility for any loss or damage to the product during shipment.

Returns. Mumit is not responsible for the cost of return postage and will not be liable for any loss or damage to the product in transit.